MSP: support for an in-house IT team
Offers co-managed IT to companies that already have a small IT team, positioned as support rather than replacement.
First touchIT services and MSPs
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Subject lines
- Extra hands for the {{company}} IT team(used in the template)
- Extra hands for your IT team
- Out-of-hours cover for IT
The email
Email 1 · day 1
Extra hands for the {{company}} IT team
Hi {{first_name}}, We work alongside in-house IT teams rather than replacing them. Usually that means taking routine tickets, patching and out-of-hours monitoring off their plate, so they can focus on projects. Is your team stretched at the moment, or is it well staffed? {{sender_first_name}}
{{first_name}} and similar are filled from each lead; after a “|” is the text used when the field is empty. Written for a managed service provider writing to IT managers at mid-sized companies.
When to use it
For IT managers running small teams, who might feel threatened by a standard MSP pitch.
Why it works
- Positioning as support, not replacement, avoids the most common objection.
- Specific examples of what you'd take on make it concrete.
How to adapt it
- List the tasks your co-managed clients most often hand over.
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