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MSP: support for an in-house IT team

Offers co-managed IT to companies that already have a small IT team, positioned as support rather than replacement.

First touchIT services and MSPs

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Subject lines

  • Extra hands for the {{company}} IT team(used in the template)
  • Extra hands for your IT team
  • Out-of-hours cover for IT

The email

  1. Email 1 · day 1

    Extra hands for the {{company}} IT team

    Hi {{first_name}}, We work alongside in-house IT teams rather than replacing them. Usually that means taking routine tickets, patching and out-of-hours monitoring off their plate, so they can focus on projects. Is your team stretched at the moment, or is it well staffed? {{sender_first_name}}

{{first_name}} and similar are filled from each lead; after a “|” is the text used when the field is empty. Written for a managed service provider writing to IT managers at mid-sized companies.

When to use it

For IT managers running small teams, who might feel threatened by a standard MSP pitch.

Why it works

  • Positioning as support, not replacement, avoids the most common objection.
  • Specific examples of what you'd take on make it concrete.

How to adapt it

  • List the tasks your co-managed clients most often hand over.

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