After 'I'm not the right person'
Replies graciously to someone who said it's not their area, and asks for one name.
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Not a cold email. This one is for people who already know you: customers, past prospects or contacts who asked to hear from you.
Subject lines
- Thanks for letting me know(used in the template)
- Thanks, {{first_name}}
- Thanks for letting me know
The email
Email 1 · day 1
Thanks for letting me know
Hi {{first_name}}, Thanks for letting me know, I appreciate the reply. Would you mind sharing who looks after that at {{company}}? If you'd rather not share their address, forwarding my first email to them is perfect. Either way, thanks again. {{sender_first_name}}
{{first_name}} and similar are filled from each lead; after a “|” is the text used when the field is empty. Written for any seller replying to a wrong-person reply.
When to use it
When someone replied that they're not the right contact. Usually sent by hand from the inbox.
Why it works
- Thanking them first makes the follow-up ask feel reasonable.
- Giving them a forwarding option means they don't have to share a colleague's email address.
- It's very short, matching the effort they put into their reply.
How to adapt it
- Rewrite the one line describing what you'd like to talk about.
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